EAP Committee 



Committee Chair: Elizabeth Bonner

Email: ebonner@afaeagle.com

Phone: 503-528-6496


The FADAP website is now functioning for the I-Pad, Mac, I-Phone users. www.fadap.org


Contacting your AFA EAP

Local AFA EAP committee members can be found at www.afanet.org. On the left column of the homepage, select "Your Local EAP Reps". You can also find your local EAP committee representative through the AFA EAP helpline at 1-800-424-2406.

Julian Robinson - 314-374-1505 (Chair)
Jose Redondo - 619-395-0179

Elizabeth Bonner - 503-528-6496 (Chair)
Maria Ito - 951-970-2251

Hello, Fellow Flight Attendants,

EAP reps stay very busy. Your EAP team, Julian Robinson, Jose Redondo, Maria Ito, Ana Faith and myself, are always standing by to help you with problems whether....

 (L to R). Elizabeth Bonner (MEC EAP Chair) Maria Ito (ORD EAP Rep) Heather Healy (International EAP Director) Julian Robinson (DFW EAP Chair)  Three of Envoy's five AFA EAP team participated in CIRP (Critical Incident Response Program) Recurrent Training in SEA on June 1st, 2016.   Your Envoy EAP Team is only a phone call away.  Give us a call!

(L to R). Elizabeth Bonner (MEC EAP Chair) Maria Ito (ORD EAP Rep) Heather Healy (International EAP Director) Julian Robinson (DFW EAP Chair)

Three of Envoy's five AFA EAP team participated in CIRP (Critical Incident Response Program) Recurrent Training in SEA on June 1st, 2016. 

Your Envoy EAP Team is only a phone call away.  Give us a call!

 (L-R) Jose Redondo, Ana faith, elizabeth bonner, julian robinson, maria ito

(L-R) Jose Redondo, Ana faith, elizabeth bonner, julian robinson, maria ito

 2015 Unite to face addiction rally, washington DC.

2015 Unite to face addiction rally, washington DC.

Coping with Reaction to Terrorism

Acts of terrorism and threats of continued attacks are purposefully designed to scare people and to disrupt lives. For most people, it is common and normal to experience feelings of anxiety, sadness, grief and anger. It is important to remember, however, that everyone may.....


Manage Conflicts with the Help of AFA EAP

Conflict – it’s everywhere. You can experience it in public places like the express grocery line when that person in front of you has 18 items instead of 10. You can experience it at home when a child disregards house rules. You can also experience conflicts at work especially if co-worker cooperation affects how you do your job, like it does for flight attendants.  If you were to count how many conflictual situations arise in the normal course of doing life, even for just a one-week period, you'd be amazed. 

Workplace conflict isn’t always negative. In an atmosphere of mutual respect, clashing differences can lead to creativity, newness and growth.  But if conflict is left unresolved or shifts to what feels like a personal attack, professionalism and even safety can be jeopardized. 

As flight attendants, we're trained to manage the conflicts that arise with our passengers. But what happens when we have conflicts with our flying partners?  Do you feel like you have the tools and the skills to resolve conflicts with your co-workers?  Sometimes we do.  We just need a place where we can vent and organize in our own mind how we'll approach the situation to keep it constructive. Sometimes, we don’t, but we're willing to learn some new communication skills with a little coaching. Other times, we need someone else to bring the situation to our co-worker’s attention.  Under all these conditions, the AFA EAP can help you. 

Through the Professional Standards service of the AFA EAP, you can contact your local EAP committee and confidentially share a problem with or concern about a co-worker.  Together, you and your local EAP representative will come up with an action plan that makes best sense for you and your concerns.  Your identity and information will remain confidential, unless of course you give your AFA EAP permission to share it.  

AFA’s EAP professional standards program is designed to empower you to address your workplace conflicts either directly or through an AFA EAP representative. It is also designed to provide you with an avenue of resolution that is completely separate from the reporting and investigative process that occurs when conflicts are reported to management.   

So if you'd like someone to listen to your concerns and to help you develop an action plan that makes sense and is controlled by you, give us a call.  Don't write your co-worker up! Remember, we'll always be exposed to conflicts.  How we choose to manage them is one of the truest measures of our character.

Your Peers Need YOU!

Everyone experiences personal or work-related problems from time to time.

Sometimes our own resources or support systems just aren't enough.

EAP Representatives are needed to assist our members in each domicile.

From time to time, everyone experiences personal or work-related problems. Sometimes, these problems can overwhelm our normal coping strategies. Support from a trained peer or a referral to a mental health professional may prove helpful. 

The AFA EAP helps members, their families and partners deal with concerns on and off the job that affect them. The AFA EAP is strongly committed to the health, safety and well-being of all of its members.

The Association of Flight Attendants Employee Assistance Program (AFA EAP) is a confidential resource available to the members, their families and their partners to assist with personal, as well a work-related concerns. AFA EAP provides three distinct but interrelated services, including: 

1) Assessment, support and resource referral 

2) Advancement of professional standards through conflict resolution

3) Response to critical and traumatic incidents. AFA’s objective in providing these services is to enhance the health, safety and well-being of its union family with the highest quality of peer support available within the EAP industry. 

If you’d like to volunteer to be trained as an EAP Representative who can provide this kind of peer support, please submit your application via the website at:


We could all benefit from EAP assistance we can trust.

  • Relationship issues
  • Family concerns
  • Emotional Well-being
  • Physical health concerns
  • Stress
  • Chemical dependency
  • Other addictions
  • Financial difficulties
  • Legal matters
  • Personal & work problems

As emergency responders, flight attendants prepare for and coordinate responses to emergency situations for carriers and the traveling public.

Our EAP representatives can help you:

  • Understand the dynamics and impact of a critical incident or traumatic event
  • Recognize the normal signs and course of post-incident stress
  • Identify strategies for managing and alleviating these symptoms
  • Recognize when your recovery is getting stuck
  • Access professional resources when needed

Problems occur among coworkers. However there is an alterative to making a report to management if you have a conflict with, or a concern about a flying partner.

Professional Standards

Your EAP Representatives are just a phone call away to help you!

  • Defusing the situation
  • Thinking through the conflict or concern
  • Exploring the outcome you seek
  • Talk with your EAP Represntative and NOT write it up!

That's what EAP is, Members helping Members ... please give us a call.


EAP Support & Flight Removal Options Following A Safety / Critical Incident

Envoy air flight attendants don't have to cope with the stress of workplace incidents or accidents alone. AFA EAP representatives at your local council have been trained to provide a range of education, referral and other intervention services to AFA members that have been impacted by unsettling events on and off the airplane. AFA EAP services are confidential. We treat your shared information the same way you expect health professionals to manage it. Discussions with AFA EAP are always separate from operational and investigatory proceedings, which may be required by the Company or FAA following an incident or accident. 

Initially, AFA EAP tries to reach all impacted flight attendants after an occurrence. We want to make sure that flight attendants have the needed support and recovery services as quickly as possible.  For that reason, AFA and the Company have agreed that if an in-flight critical incident occurs, AFA EAP will be alerted.   However, if an event occurs off the plane, or if the event falls outside of the list of notifiable events, AFA EAP will only know about an incident if you take the time to call us. Help us to help you.  If you know about an incident or if you have been in one and have yet to be contacted by a local AFA EAP peer, please call Your Local EAP Rep.

Following an Incident, Know Your Options:

-   If you are involved in an aviation incident which  you believe has overwhelmed your ability to continue to perform your safety sensitive functions, contact your Flight Service Manager or Crew Scheduling immediately and ask to be removed from your flight. 

-   No disciplinary action will fall upon you for this request to be removed.

-   Once removed, you will be referred to EAP Consultants for support and evaluation.

-   Your removal will be coded initially as a MA or PG (pending) until you are evaluated.

-   If EAP Consultants determine that your incident meets the criteria for a critical incident (CI), your code will be changed to CI and you will be pay protected.

-   If the incident does not meet the criteria, you may use sick (SK) or personal vacation (V6) to recoup pay. If you do not wish to recoup pay, a personal other (PO) or unpaid sick (US) may be used.

-   If the incident is not coded CI non of the other codes used will count against the Flight Attendant's attendance or be used as a countable occurrence, nor be cited in any letter of advisory.

Protecting Yourself From Date Rape Drugs

Alcohol is the most common date rape drug. Others are Rohypnol, GHB and Ketamine; they are odorless, colorless and tasteless. These below safety tips apply to ALL types of drinks including soda and water.

·      Before going out, agree with a trusted friend to watch each other’s drinks.

·      Watch your own drink at all times.

·      Don’t accept drinks from other people.

·      Always get your drinks from the bartender.  If someone offers to buy you a drink, watch it being prepared at the bar and carry it to your table yourself.

·      Never leave your drink unattended.  If you realized you left your drink unattended for any amount of time, discard it and get another one.

·      Open bottle or containers yourself. Do not drink from punch bowls or other open containers.

·      If a drink smells or tastes strange, do not continue drinking. While many date rape drugs are colorless, odorless and tasteless, some common drugs do give out a strange color, odor or taste.

·      If you feel way too intoxicated for the amount you’ve actually consumed, stop drinking and get help immediately.

·      Step in if you see something suspicious

·      If you think you’ve been drugged, get immediate help.  You might have only 15-30 minutes before you become completely incapacitated. Call 911 if you have to.  If you can, tell someone what you think has happened.

·      If you wake up the next day with the overwhelming feeling that you’ve had sex, but not remember anything about it, try to preserve any possible evidence by avoiding showering or douching. Get to the hospital immediately and call police once there.

Your AFA EAP is available to provide peer support and assistance around all forms of victimization. You can reach your local EAP committee members at

Other AFA EAP Services

Your AFA EAP offers other services to AFA members through the same local EAP committee structure.  Support and resources are available to help members manage a wide range of personal challenges including emotional issues, legal and financial difficulties, family concerns, problems with addictions and other health concerns.   Assistance is also available to help you deal with co-worker conflicts instead of taking them to the company.  We call this assistance our professional standards services.

Contacting your AFA EAP

Local AFA EAP committee members can be found at www.afanet.org.  On the left column of the homepage, select "Your Local EAP Reps".  You can also find your local EAP committee representative through the AFA EAP helpline at 1-800-424-2406.

 E AP System Wide
EAP System Wide