Air Safety, Health & Security Committee (ASHS)

Destinations Emergency Information

This code is a valuable resource for accessing local emergency contact information for any destination, both domestic and international.  In DECS/mobileCCI use N*ARR911 and/or N*DEP911.

During your Flight

• Stay alert for potential hazards on the aircraft. 
• Always check above you before standing and be mindful of your surroundings as you move, including looking for obstacles in the aisle. 
• Be aware of other people, activities, and your environment. 
• Remember to close and secure all doors and compartments after use to prevent items from falling during turbulence. 
• Use handrails whenever possible. 
• Maintain vigilance and stay alert. 
• If you notice something unusual—whether you see, smell, or hear it—don’t hesitate to speak up.

At your Layover

• Utilize local resources by asking hotel staff about safe neighborhoods to explore during your layover. 
• It’s best to avoid mixed drinks; choose beverages in closed cans or bottles instead, and never accept a drink from someone you don’t know. 
• Be mindful that accessories like watches and jewelry can attract unwanted attention, and keep valuable personal electronic devices out of sight. 
• Consider going out with someone or keeping your fellow Flight Attendants informed of your plans in case you need assistance. 
• Store your hotel key card securely and avoid sharing the hotel name or your room number with strangers. 
• Stay aware of your surroundings—try not to text or talk on the phone while walking, and look out for suspicious activity before taking photos. 
• Report any hotel issues to the Hotel Committee.

What to Do When a Crewmember Doesn’t Show Up for Pickup

1. Arrival at Layover: It is a good practice that the crew collect the hotel room numbers and cell phone numbers of each other for emergency contact purposes only.
2. Pickup: If any FA(s) are not present in time for pickup or hotel departure, instruct the hotel front desk to call their hotel room(s) or the provided emergency contact numbers.
3. If No Answer: Reach out to EnvoyAir SOC (972)374-9400 and AFA ASHS Representatives. *It’s important to notify both about the missing FA. When contacting them, please provide the date, time, departing flight information, details of the affected crew member(s), and the layover hotel to facilitate follow-up with hotel security.
4. Request a Wellness Check from Hotel Security: Ask the hotel to send their security staff to conduct a wellness check on the missing crew member(s).
5. Call Crew Scheduling: Once you've informed  EnvoyAir SOC and AFA ASHS Representatives, and advised the hotel about the wellness check, contact Crew Scheduling to report the missing crew member so that operations can take appropriate staffing measures for your departing flight.